Support

Can't find the answer you're looking for? Don't worry we're here to help!

Quick answers

I have a question about my application or programme eligibility
When will I hear back if I have been successful with my application?
Once you have applied for your programme, you will receive a confirmation email. You will be notified about the outcome of your application via email at least 3 days before the programme start date. Good luck!
Can I apply to multiple programmes?
Yes, you can sign up to multiple programmes with us. The live talks will be available as recordings, so you can catch up on any potential clashes.
Who can take part in the programme? (Age limits, some programmes have location constraints but most don’t etc.)
Most of our programmes require students to be in school/college. Some programmes require students to be based in specific regions of the UK, this is stipulated by the organisations themselves, and is not defined by Springpod.
However, the ages mentioned on our programmes are more of a guideline than a strict limit. As such, we more than welcome older students to apply as well!
I have a question about my assignment
How long does it take for assignments to be reviewed?
Assignments can take up to a week or longer to review and be marked complete. Rest assured, it will be reviewed soon and your certificate will be generated once your programme has been marked as complete.
How long does it take for assignments to be reviewed?
Assignments can take up to a week or longer to review and be marked complete. Rest assured, it will be reviewed soon and your certificate will be generated once your programme has been marked as complete.
What do I do if I upload the wrong file?
If you make a mistake when uploading a file, please email hello@springpod.com. We will be able to make a note on our system. Don’t worry, the outcome of your programme will not be affected by this.
I have a question about the programme dates, deadline or workload
I won’t be able to complete the programme, can I have an extension?
There is no specific cut-off deadline for completing your programme (although, if possible, we would encourage you to complete all the work within the time frame, alongside the live webinar sessions).
When does the programme start?
Our programmes have various start dates, you can find the exact date on the programme website page. These are available here: https://www.springpod.com/virtual-work-experience/search
You will be notified if your application has been successful, 3 days before the programme start date.
What happens if I can't finish the work experience in time?
All programme material will remain accessible after the end date of the programme. Students can continue to work through their programme after the official end date. Although, if possible, we would strongly encourage students to complete all the work within the time frame, alongside the live webinar sessions.
How long will I have to complete this programme?
There is no specific cut-off deadline for completing your programme (although, if possible, we would encourage you to complete all the work within the time frame, alongside the live webinar sessions).
How much work is required for these programmes? (Will I be able/should I complete more than one programme at a time)?
There is around 10 hours worth of work in total, spread across a two week period. The live talks will be available as recordings, so you can catch up on any work whenever possible.
When do the programmes run? (programme structure etc.)
The live talks will take place during weekday working hours. However, all live talks will be available as recordings and the courses can be completed at your own convenience. Once you have access, you can view and complete the material as and when you can, within the time frame of the course in question (for example, within a two week period). In total, there is around 10 hours worth of work. There is no specific cut-off deadline for completing your programme (although, if possible, we would encourage you to complete all the work within the time frame, alongside the live webinar sessions).
I have a question about the live talks
What happens if I can't make a live talk/webinar?
All live talks will be available as recordings. You can access these at the same link used to access the live event. So don’t worry if you can’t attend a live webinar, a recording will be available for you to access through your programme within 24 hours of the live event finishing.
What software is required for the live talks?
We use a piece of software called BigMarker. It is a cloud based video hosting software. It requires no installations or downloads on your end, and will provide everything you need to join the live webinars through one simple link.
Will I be able to ask questions/do I have to have my microphone on?
You will have a chance to ask questions at the end of each webinar. These questions are typed out and then read to the presenter by the host of the live talk. There is no need to speak, and all student microphones will be muted for the duration of the live webinar.
I have a question about the certificate
Will I receive a certificate on completion of the programme?
You will receive a certificate on completion of your programme. It will be made available to download whenever your programme is marked as complete.
I want to delete my account
How can I delete my account?
You can delete your account following the below steps
Can you please ensure you log into your account at the following link: https://www.springpod.com
Once logged in, click on your name in the top right-hand corner, select settings and then ‘delete account’.
manage cookies